Our Store Policies
In today’s online market, honesty is the best policy. That’s why we designed the most generous and transparent store policy for our customers. Read below to learn more and don’t hesitate to contact us with questions!
Shipping and Delivery
How We Do It
Free Delivery for orders up to 499 and
shipping Charges are Free.
Our Return Policy
Everything You Need to Know
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30 days from the date of delivery – as long as the product is unused and the price tags are intact.
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. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
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At the time of the creation of this return/refund request, the User shall specify the preferred mode of refund to the User’s bank, if the User had used the cash on delivery mode of payment.
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The Products will be picked up within the timelines intimated by Fab Fashion.
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Fab Fashion will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.
Cancellation Policy
About Our Policy
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Cancellation before dispatch.
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A User is permitted to fully or partially cancel orders prior to their dispatch from Fab Fashion.
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Upon successfully placing an order on the Platforms and after Fab FAshion has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
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Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting FAb Fashion to process a cancellation by sending an email to customercare.fashion@gmail.com.
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Refund. In all events of cancellation prior to the dispatch of the purchased Products, Fab Fashion shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
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In case of cash on delivery, the refund will reflect in the User’s bank account (as defined in the Fees and Payments Policy) within a such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Fab Fashion initiates the refund.
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In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
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Cancellation after dispatch. We do not accept post-dispatch cancellations of orders.
Privacy
Trust Us with Your Information
This privacy policy (“Privacy Policy”), together with the Terms governs your use of the Platforms and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, or purchasing from the Platforms you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure, or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.